Return Policy

Return Policy

  • Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number.
  • NO returns, of any type, will be accepted without an RMA number. If an item is returned without authorization, no refund will be applied (unless discussed with a Senior Exchange representative).
  • Please have the following information on hand when emailing for an RMA number: customer name, invoice number, serial number and the nature of the problem.

Return Process:

  • You must request a Return Authorization number (or RMA) by contacting at (888) 466-3004.
  • Seller will send the Buyer an RMA# (if the order qualifies for return) with detailed instructions to where to send the order back, along all the associated fees related to this return.
  • Items must be returned within 30-Days of placing the order, or 21-Days of receiving the order, whichever comes first. And must be shipped back to the Seller within 10-Days of the RMA issuance.
  • There no returns after 30 days.
  • You must include the original packing slip or your sales receipt.
  • Your returned item must be in new condition, in original boxes, and with all paperwork, parts and accessories.
  • Shipping and handling costs and other additional charges are non-refundable.
  • You are responsible to pay the return shipping cost.
  • Restocking Fees will apply.

Returnable products require a restocking fee and this will be determined as below:

  • Scooters: 20% restocking fee
  • Power Chairs, Auto Lifts & Ramps: 20% restocking fee
  • Lift Chairs, Walking Aids & Manual Wheelchairs: 20% restocking fee
  • SafeRacks or MonsterRax: 20% restocking fee
  • All other products: 20% restocking fee

Non-returnable items include:

  • Bath and Safety Products
  • Personal or Hygiene Products
  • Batteries, Chargers or Electrical components
  • Used equipment
  • Special/custom orders
  • Stair lifts and elevators
  • Mattresses
  • Replacement Parts
  • Food or Gift Baskets


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