Return Policy

Return Policy

  • Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number.
  • NO returns, of any type, will be accepted without an RMA number. If an item is returned without authorization, no refund will be applied (unless discussed with a Senior Exchange representative).
  • Please have the following information on hand when emailing for an RMA number: customer name, invoice number, serial number and the nature of the problem.

Return Process:

  • You must request a Return Authorization number (or RMA) by contacting at (888) 466-3004.
  • Seller will send the Buyer an RMA# (if the order qualifies for return) with detailed instructions to where to send the order back, along all the associated fees related to this return.
  • Items must be returned within 30-Days of placing the order, or 21-Days of receiving the order, whichever comes first. And must be shipped back to the Seller within 10-Days of the RMA issuance.
  • There no returns after 30 days.
  • You must include the original packing slip or your sales receipt.
  • Your returned item must be in new condition, in original boxes, and with all paperwork, parts and accessories.
  • Shipping and handling costs and other additional charges are non-refundable.
  • You are responsible to pay the return shipping cost.
  • Restocking Fees will apply.

Returnable products require a restocking fee and this will be determined as below:

  • Scooters: 20% restocking fee
  • Power Chairs, Auto Lifts & Ramps: 20% restocking fee
  • Lift Chairs, Walking Aids & Manual Wheelchairs: 20% restocking fee
  • SafeRacks or MonsterRax: 20% restocking fee
  • All other products: 20% restocking fee

Non-returnable items include:

  • Bath and Safety Products
  • Personal or Hygiene Products
  • Batteries, Chargers or Electrical components
  • Used equipment
  • Special/custom orders
  • Stair lifts and elevators
  • Mattresses
  • Replacement Parts
  • Food or Gift Baskets


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Featured Author

Andrew Vertson
Physical Therapist

Andrew received his Bachelor’s Degree in Exercise Science from California State University, Fresno in 1991. He then earned his Master’s degree of Physical Therapy in 1996 and his Doctorate degree of Physical Therapy in 2002 from Loma Linda University. In 1996 he also earned his Certification as an Athletic Trainer. He has also completed extensive post-graduate course work in orthopedic manual therapy through Kaiser-West Los Angeles and the Ola Grimsby Institute. He has more than fifteen years of clinical experience, and extensive continued education in outpatient orthopedic and athletic settings. During that time, he worked with professional athletes from the NFL, NBA, NHL, Major League Baseball, in addition to numerous Olympic gold medalists and movie & television personalities.

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