Ewheels Brand – Senior.com
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Ewheels - The Largest Variety of Power Mobility Products

EWheels is a developer, manufacturer and distributor of quality, high- performance Electric Powered Scooters with our patented Technology. These products fall under the name brand of EWheels. Our objectives are to build products that offer cost effective, emissions free alternatives to other forms of transportation for commuting, sport, and recreation. Our goal is to make sure each of our customer's walk away knowing they have just purchased a product that gives them ALL of the following benefits.


Ewheels Most Popular Products

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3-Wheel Electric Scooters

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4-Wheel Electric Scooters

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Medical Scooters & Power Wheelchairs

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Electric Bikes & Trikes

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Lightweight Folding Travel Scooters

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Mobility Ramps & Carriers

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Mobility Parts & Accessories

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  • User Manuals
  • Warranty - Medical Scooters
  • Warranty - Recreational Scooters
  • Warranty - Electric Bikes
  • Labor Service Plan

Warranty- Medical Scooters 


Models Included

EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M45, EW-M81, EW-M82, EW-M83, EW-M91, EW-M92, EW-M93.

 

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post and frame.

 

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.

 

Six Month Warranty

Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.​​

 

 

 

WARRANTY EXCEPTIONS AND EXCLUSIONS

 

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

 

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

 

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

 

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

 

 

 

HOW TO MAKE A WARRANTY CLAIM

 

Initiating A Warranty Claim

To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. 

 

Returning Faulty Parts

Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

Warranty- Recreational Scooters 



Models Included

EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO.

 

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post and frame.

 

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.

 

Two Month Warranty

Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

One (1) Month from the date of purchase on the scooter’s charger. 

​​

 

 

WARRANTY EXCEPTIONS AND EXCLUSIONS

 

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

 

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

 

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

 

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

 

 

 

HOW TO MAKE A WARRANTY CLAIM

 

Initiating A Warranty Claim

To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. 

 

Returning Faulty Parts

Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

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EWheels Medical 1-Year In-Home Labor Service Plan

 Click Here To Download PDF


Eligible Models

EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M43, EW-M45, EW-M47, EW-M49, EW-M50.

 

1-Year Labor Warranty

One Year from the date of purchase, includes in-home labor for the first technician service call for the installation of warranty parts.

HOW TO MAKE A LABOR WARRANTY CLAIM: 

 

Initiating A Warranty Claim

To initiate a labor warranty claim, contact Ewheels service department at 888-571-2845, or “Service@ewheelsdealers.com”. Before a technician is dispatched, troubleshooting with EWheels service department is required, once completed a service technician will be scheduled.

 

Time Frame

A service technician will be scheduled to visit your home in a timely manner based on your geographic location.  The majority of repairs take less than 7 business days to complete, while repairs in more rural areas can take slightly longer. 


WARRANTY EXCEPTIONS AND EXCLUSIONS:

Consumable items which need replacing due to normal wear and tear, batteries, chargers, tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, motor brushes, buttons, shrouds and covers


 

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, storms, fires, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal, extreme riding, modifications and alterations. EWheels reserves the right to void a manufacturer warranty due to abuse, neglect or user error. If it is determined that the scooter was abused, neglected or damaged, you will be responsible for the entire cost of the technician visit. 

 

The product is to be used for its intended purpose as described in the products owner’s manual. If it is determined that the products warranty has been voided through your actions, than the 1-year in-home labor service plan will not be provided and your service contract will not be refunded. 

 

Original Owner Only

The 1-year in-home service plan is only available to the original owner. The service plan is also only available within the continental United States.

 

Replacement Product

We cannot provide a replacement product while your unit is waiting for repair.

 

Subsequent Visits

This warranty covers the complete labor cost of a technician’s first visit to replace an item covered under warranty. Subsequent visits are offered at a discounted rate as 

Follows:

 

2nd Visit - $50

3rd Visit - $100

4th Visit + - Actual Cost

 

Rural Remote Areas

Remote areas will be subject to a $100 per trip travel surcharge which must be paid prior to a technician being dispatched to your home. 

 

Shipping

Warranty parts will be shipped by FedEx ground, you are responsible for the part shipping cost. If expedited shipping is requested, you are responsible for the expedited shipping costs. 

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