Human Touch - Luxurious High Quality Massage Chair and Recliners – Senior.com
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Human Touch - Elegant Recliners & Massage Chairs

For over 40 years, Human Touch has redefined wellness as the leading provider of high-performance massage chairs, ergonomic zero gravity recliners, and targeted massage products that rejuvenate the mind and body – no matter where the day may take you. With a mission to help people feel better each and every day, Human Touch has made wellness personal again, allowing people to customize both their massage technology and ergonomic seating options for their own perfect wellness experience, every single time.




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Perfect Chair Fabrics

Warranty Information

Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after May 15, 2014:



STANDARD CONSUMER 
PRODUCT WARRANTY 2021
IN-HOME 
SERVICE
PARTSSTRUCTURAL
5-Year Limited Warranty 
Super Novo, Novo XT2, Novo XT, Novo, Sana, Gravis ZG, Opus, AcuTouch 6.1, ZG 5.0, ZG 4.0, HT-Bali, AT 6.0, Navitas Sleep, HT-Ascent 4, HT-9500x, HT-7450
1 year3 year5 year
3-Year Limited Warranty 
PC-350, WB 7.1,  WB 5.1, ZeroG Volito,  HT-7120, HT-135, HT-275 , HT-5040, HT-3300, ZG 2.0, ZeroG 3.0, Forti, WB 5.0, WB 2.0
1 year2 year3 year
2-Year Limited Warranty 
iJOY 2720, iJOY 2580, iJOY 2310, iJOY Reveal, iJOY Active 2.0, iJOY 2.1, iJOY 4.0, iJOY Massage Anywhere, iJOY Total Massage
90 days1 year2 year
Perfect Chair Omni-Motion Warranty 
(if purchased after March 1, 2018)
PC-LiVE, PC-LiVE PC-600PC-610, PC-420, PC-600
5 year5 year5 year
Perfect Chair Series 2 Warranty 
PC-410, PC-500, PC-510
1 year3 year5 year
Perfect Chair Warranty 
PC-086, PC-085, PC-Rhapsody , PC-Tranquility, PC-8500, PCX-720
1 year2 year3 year
Effortless Exercise Warranty 
iJOY Board, iJOY Ride
90 days1 year 
Targeted Relief Products 
HT-1350, HT-1340, Handhelds
 90 days 
Targeted Relief Products 
Reflex4, , Reflex6, Reflex SWING ProReflex PRO, Reflex SOOTHE, Reflex SOL, Reflex5siJOY Foot & Calf, CirQlation 1CirQlation 2Reflex 2HT-1355, HT-1360, Foot Spa, iJoy Foot
 1 year 
Factory Renewed Targeted Relief Products 
Reflex SOOTHEReflex SOL, Reflex4, Reflex6Reflex PRO
 90 days 
Relax The Back Zero Gravity Recliner Warranty 
Lito
6 year6 year6 year
Elevo1 year3 year5 year
For products not listed or sold prior to April 1, 2011, please refer to the original product owner’s manual.

What is not covered:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

How to request Warranty service:

All warranty service requires approval and authorization by Human Touch. Consumers can contact the Human Touch® Customer Experience department between Monday through Friday, 9:00 am – 4:30 pm PDT, at (949) 713-1400 or via e-mail customerservice@senior.com. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:

— Buyer's remorse

— Freight damage for shipments to end-user, except for shipments direct from Human Touch

Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owner’s manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided.During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. For any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. Human Touch reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Upon Human Touch’s discretion, customer may be asked for photo of cut cord/canvas and return of a signed release of liability form for the product/part that is not returned. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee.

Consumer Warranty Limitations and Exclusions

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.

Massage Benefits - Alleviate Pain

Relieve Back Pain

When afflicted with back pain, even the simplest tasks become huge challenges. Regular massage is known to help improve blood flow to oxygen-starved back muscles and prompts the body to release endorphins - the body's natural painkiller. The results are faster recovery and improved range of motion.


Relieve Muscle Tension and Stiffness

Regular massage stimulates tight muscles, joints and ligaments empowering the body to heal and improving range of motion.


Reduce Muscle Spasms

Spasms and cramps can be painful, unexpected and frustrating. By gently and gradually stretching and manipulating muscles, regular massage may ease pain and hasten recovery.


Relieve Tension-Related Headaches and Effects of Eyestrain

Every muscle and nerve in the body is interconnected in some way. When you have a sore back or tight neck, or when you're constantly straining your eyes, the ripple effect can travel throughout the body. Regular massage manipulates and increases blood flow to the back, neck, and all muscles of the body so it can return to a natural state of wellness.

Massage Benefits - Reduce Stress

Increase Relaxation

It's easy for the day's stresses to add up, causing the mind to race and muscles to tense. Regular massage eases tight muscles and helps to release endorphins, which helps the body feel better, enabling restorative relaxation and helping the mind and body maintain a healthy state.


Relieve Stress

Whether it's tight deadlines, relationship problems or a flat tire, we all face stressful situations every single day. Both short- and long-term stress trigger changes in the body, which increases the likelihood of getting sick, raises the risk of serious conditions like heart disease, and can make problems we already have worse. Regular massage puts the mind and body at ease by easing sore muscles, relieving stress and prompting the body to release endorphins.


Promote Mental Clarity

Regular massage has been proven to improve the mind's ability to monitor stress signals and respond appropriately, enhancing capacity for calm thinking and creativity.


Reduce Anxiety

Regular massage prompts the body to move from sympathetic activity to parasympathetic activity, enabling the mind to calm and slow down - similar to taking your foot off the gas in a car. This respite from intense thought and stress "restarts" the mind and restores a healthy mental state.

Massage Benefits - Live Healthier

Reduce Heart Rate

Regular massage is known to help reduce stress and improve blood flow, thereby enabling the heart to pump the same amount of blood with less effort, which can lead to improved heart health.

Lower Blood Pressure

High blood pressure (or hypertension) is when the blood moves through the arteries at a higher pressure than normal, which can lead to stroke, heart attack, heart failure or kidney failure. Regular massage helps to combat the effects of stress - a leading contributor to high blood pressure - helping to lower blood pressure and maintain the body's natural sense of wellness.

Improve Blood Circulation

The movements of massage cause blood to flush in and out of muscles and joints, increasing the delivery of vital oxygen and nutrients. This process can, in some cases, aid recovery time from injuries and provide the entire body with a greater sense of wellness.

Improve Lymph Flow

The lymphatic system rids the body of wastes such as bacteria, viruses and toxins. Regular massage helps to promote healthy lymph flow by working to reduce fatigue and stress, and to stimulate the body in order to remove potentially damaging waste products, thus maintaining its natural defense system.

Boost the Immune System

Studies show people with high stress levels get sick more often than the general population. Beyond the stress-reducing and sleep-promoting benefits of massage, regular massage has been shown to help increase the immune systems cytotoxic capacity (the activity level of the body's natural "killer cells") and decrease the number of t-cells, which improves the body's overall immune functioning.

Reduce Formation of Excessive Scar Tissue

By stimulating the skin and muscles, and increasing blood flow throughout the body, regular massage helps promote tissue regeneration, and reduces scar tissue and stretch marks.

Improve Skin Health and Nourishment

Regular massage helps to increase blood circulation, exfoliate dead skin cells and tone the skin, which encourages cell regeneration and assists in excreting waste products. The result is healthier, better-looking skin.

Massage Benefits - Feel Better

Realize More Restorative Sleep

The movements of massage cause blood too flush in and out of muscles and joints, increasing the delivery of vital oxygen and nutrients. This process can provide the entire body with an improved sense of well-being and calm the mind, allowing for deeper and more restful sleep.

Experience Deeper and Easier Breathing

There's a reason people say, "take a deep breath" when things get a little stressful. It's because deep, easy breathing naturally puts the body at rest. Regular massage eases sore muscles and reduces stress that can constrict normal breathing.

Improve Posture

Tight, sore muscles can throw off the body's balance. And, before long, muscles that were not initially tight begin to tense as they compensate for other parts of the body. The chain reaction spreads through the body, impacting posture. Regular massage addresses the problem immediately, easing muscles and enabling the body to maintain a healthy posture.

Enhance Athletic Performance

Overly sore muscles cannot function properly. Regular massage can help athletes of any level prepare for, and recover from, strenuous workouts by increasing oxygen-rich blood to tired, sore muscles, helping to restore natural well-being more quickly.

Enjoy a Caring, Nurturing Touch

From birth, humans have the need for contact and nurturing. Regular massage fulfills this need while providing a retreat from the real world.

Increase Awareness of the Mind-Body Connection

Regular massage quiets the nervous system, which causes muscles to release. Released muscles, in turn, allow the mind to relax. This results in the mind and body being healthier and more physically in tune for increased wellness.

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