Return Policy

Senior.com Return Policy – Simple Guide

We want you to be happy with your purchase. Please read our return policy carefully to ensure your return is accepted and processed smoothly.

 

Delivery Inspection

• Check Your Order on Arrival: When your item is delivered, please immediately inspect it.
• Damaged or Incorrect Items:
• If you are present and the item is damaged or incorrect, refuse delivery and let the driver know.
• If the package is left without a signature and it's damaged or wrong, call us at 1-888-871-3399 and ask for the Returns Team.  We will need pictures of the item, the serial number, what is damaged, and the box

 

General Return Guidelines

You have 30 days from the order date to request a return. Returns received without prior approval or after 30 days will not be accepted.

To qualify for a return:

• Item must be clean, unused, and in original packaging.
• You are responsible for return shipping costs.
• All returns require an RMA (Return Merchandise Authorization) number.
• Keep all packaging for 30 days to complete the return process.
• Do not send returns to our corporate address.

 

 How to Request a Return

1. Request an RMA Number: Use our online Returns Center to start a return authorization within 30 days of delivery.
2. Prepare Your Item: Package the item in its original box with all parts and paperwork.
3. Label the Box: Write the RMA number on the box. Packages without it will be refused.
4. Ship Your Return: Once approved, ship your return. We can provide a prepaid label (cost will be deducted from your refund).

 

Important Return Rules

• Items returned after 30 days will be refused.
• Items must be in new, resellable condition.
• Shipping and handling costs are non-refundable.
• Restocking fees apply:
• 15% fee on most items
• 20% fee for:
• Patient lifts
• Scooters & power chairs
• Electric Wheelchairs
• Massage & lift chairs
• Bed frames
• 25% fee for:
• Electronic items (Vision Aid Machines)
• Hearing Aids
• CPAP Power Systems

 

Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Personal care items (wound care, oral care, incontinence, hygiene products)
• Mattresses, pressure mattresses, slings, cushions (if opened)
• Bath safety items (e.g., shower commode chairs)
• Braces, Orthotics & Foot Care (if open and used)
• Nutritional & food items
• PPE & cleaning supplies (e.g., masks, wipes)
• Custom-built or used equipment
• PVC Product / Shower and Bath Equipment
• Pillows, Cushions, Pads
• Exercise Equipment (Rolls, Balls, Gloves....) (if opened)
• Replacement parts, batteries, and chargers
• Gas-powered items (once filled with gas/oil)
• Used Products (Items opened up and or used that show damage from use)

 

Open Box and Gently Used Products - Non-Returnable

Open Box - are new products ordered incorrectly and returned or with slight imperfections. They carry a full manufacturer's warranty as new items. They are non-returnable and do not include in-home service. Please let us know if there is an issue within 5 days of receiving the product for any item purchased in the Open Box Deals collection. 

Gently Used - are new products ordered that were returned but used and cannot be sold as new, or are rental products coming off our rental inventory.  They are non-returnable and do not include in-home service. Please let us know if there is an issue within 5 days of receiving the product for any item purchased in the Open Box Deals collection. 

Cancelled or Refused Orders

• If your order ships and you cancel, you must accept delivery and follow the return process.
• A 25% restocking fee (min. $25) and return shipping costs will be deducted from your refund.
• Expedited shipping (2nd Day/Next Day) is non-refundable.
• If you refuse delivery, the original and return shipping costs and restocking fees will be deducted from your refund.

 

Need Help?

Contact our Returns Team at 1-888-871-3399. We're here to make the return process as smooth as possible.