- customer service
- shower head
- tracking number
Love it but the only problem is the cushion pad is not soft enough and not big enough fitting the chair.
I had placed the order with the wrong delivery address, upon realizing it, I called customer service, they made the change and the item was delivered to the new address, it all happened very efficiently. I will order again, very satisfied.
Love it. Pull down shower head makes.my shower so much more enjoyable as Sit in my chair on a very comfortable rubber cushion. The basket attached to the front of the chair holds all my shampoo & bath soaps. I highly recommend this chair with all its features.
The product is outstanding and well made. Makes showering for my 85 year old husband a pleasure, he can now, in the seated position, wash his legs and feet. The holder for the shower head on the chair is so helpful. My only problem was with the shipping department. E-mail update on my shipment was excellent ,only for some unknown reason they stopped the shipment and did not notify me. I reached out to customer service via e-mail and received an automatic reply that they were working on it. 3 days later I received a shipment that looked to be the Bathroom Safety Bundle, but addressed to another recipient and not the tracking number that was originally sent. After a few more e-mails and finally a call to a human wonderful lady, we resolved the mistake and I opened the box , only to find the basket for the chair was missing. Another call back to customer service, to reorderer the missing part. Still waiting for that to arrive.
You couldnt ask for more. Compact. Easy to assemble. Sturdy and light. Has everything you need at your fingertips. Especially like little basket. Thanks