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Golden Technologies Lift Chair Warranty
CONSUMER LIMITED LIFETIME AND SEVEN YEAR WARRANTY
GOLDEN, through its authorized distributor/service organization, warrants this chair to original consumer only, against defects in material or workmanship as follows:
LIFT MECHANISM, RECLINE MECHANISM AND CHAIR FRAME LIMITED WARRANTY
GOLDEN, warrants for the lifetime of the chair by the original consumer to repair or replace at Golden’s option the Lift Mechanism, Chair Frame and Recline Mechanism. Labor to replace these parts is subsidized on all models for three years. The Capri and Monarch are limited to six months subsidized labor.
GOLDEN, shall not be responsible or obligated to pay for any cost or expense for examination of any warranted parts nor is Golden to pay for costs for transportation, handling and packaging of the parts or components.
THREE YEAR ELECTRICAL PARTS WARRANTY
GOLDEN, warrants the electrical parts of this chair against defects to original consumer only, for a period of three years from the date of original purchase by a consumer. The Monarch chair has electrical parts warranty of 2 years. The Capri is limited to 1 year electrical parts warranty. Labor to replace these parts is subsidized for one year on all models except Capri and Monarch, which are limited to 6 months.
GOLDEN, shall not be responsible or obligated to pay for any costs or expenses for examination of any Warranted parts nor is Golden to pay cost for transportation, handling and packaging of the parts or components.
ELECTRICAL PARTS LIMITED WARRANTY FOURTH THROUGH SEVENTH YEAR
During the period beginning with the expiration of the full three year parts warranty offered above and continuing through the seventh year after date of original purchase by a consumer, GOLDEN will warrant the electrical parts on the following pro- rated basis. Year 4 earns a 35% discount off suggested retail price. Year 5 earns a 25% discount. Year 6 a 15% discount and year 7 a 5% discount. By way of example, a part costing $100.00 that needs replacement in year 4 would cost $65.00. GOLDEN shall not be responsible or obligated to pay for any costs or expenses for examination and/or service of any warranted part or to pay for costs of transportation, handling and packaging of the chairs and/or parts or components. The Capri and Monarch are excluded from this portion of the warranty.
TERMS APPLICABLE TO WARRANTIES
GOLDEN will, at its option, repair and/or replace the defective parts and/or components provided that the warranty parts have
not been subjected to misuse, abuse or improper service by the consumer, have not been damaged in transit or handling and / or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i.e., in-home service calls solely for the purpose of educating the consumer about the product, or finding an unsatisfactory power connection, etc. Exceeding the weight capacity of the chair will void the warranty.
Jr. Petite & Small Models.......................300 lbs. Capri................................................325 lbs.
PR931-SMA, PR931-MED, PR931-LAR....350 lbs. Medium, Large & Tall Models.................375 lbs.
Cambridge, Williamsburg, Regal...............375 lbs. PR501S23.......................................... 375 lbs. Dual Motor 26” & 28” Wide Models.........500 lbs.
In the event that the product does not conform to this warranty at any time while this warranty is in effect, Golden will correct the defect in conformity with the Consumer Limited Lifetime and Seven Year Warranty. THE LIMITED LIFETIME AND SEVEN YEAR WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING TO THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER EXPRESS, IMPLIED, OR ARISING BY OPERATION OF LAW INCLUDING, BUT NOT LIMIITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow this exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
GOLDEN shall not be liable for any incidental or consequential damages or for any other damage or loss not contained in this warranty.
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. All warranty claims must be approved by Golden Technologies before any service is performed.
Warranty is valid in all 50 states, Canadian Provinces and Puerto Rico.
Golden Technologies 401 Bridge Street
Old Forge, PA 18518 (P) 800-624-6374 (F) 800-628-5165
ONSUMER LIMITED LIFETIME AND SEVEN YEAR WARRANTY MAXICOMFORT MODELS
GOLDEN, through its authorized distributor/service organization, warrants this chair to original consumer only, against defects in material or workmanship as follows:
LIFETIME WARRANTY
GOLDEN, warrants for the lifetime of the chair by the original consumer to repair or replace at their option the Lift
Mechanism, Chair Frame and Recline Mechanism. Labor to replace these parts is subsidized on all models for three years.
GOLDEN, shall not be responsible or obligated to pay for any cost or expense for examination of any warranted parts nor is Golden to pay for costs for transportation, handling and packaging of the parts or components.
THREE YEAR PARTS WARRANTY
GOLDEN, warrants the electrical parts of this chair against defects to original consumer only, for a period of three years from
the date of original purchase by a consumer. Labor to replace these parts is subsidized for one year on all models.
GOLDEN, shall not be responsible or obligated to pay for any costs or expenses for examination of any Warranted parts nor is Golden to pay cost for transportation, handling and packaging of the parts or components.
LIMITED WARRANTY FOURTH THROUGH SEVENTH YEAR
During the period beginning with the expiration of the full three year parts warranty offered above and continuing through the seventh year after date of original purchase by a consumer, GOLDEN will warrant the electrical parts on the following pro-rated basis. Year 4 earns a 35% discount off suggested retail price. Year 5 earns a 25% discount, year 6 a 15% discount and year 7 a 5% discount. By way of example, a part costing $100.00 that needs replacement in year 4 would cost $65.00. GOLDEN shall not be responsible or obligated to pay for any costs or expense for examination and / or service of any warranted part or to pay for costs of transportation, handling and packaging of the chair and/or parts or components.
TERMS APPLICABLE TO WARRANTY
GOLDEN will, at its option, repair and/or replace the defective parts and/or components provided that the warranty parts
have not been subject to misuse, abuse or improper service by the consumer, have not been damaged in transit or handling and/or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i. e., in-home service calls solely for the purpose of educating the consumer about the product, or finding an unsatisfactory power connection, etc. Exceeding the weight capacity of the chair will void the warranty.
PR505 Petite or Small................... 300 lbs. PR505 Medium, Large or Tall............ 375 lbs. PR508 Medium ............................. 375 lbs.
PR510 SME or PR510 MLA................ 375 lbs. PR512 MLA, PR630, PR712................ 375 lbs. PR756 Medium or Large...................... 375 lbs. PR505 M26...................................500 lbs.
In the event that the product does not conform to this warranty at any time while this warranty is in effect, Golden will correct the defect in conformity with the Consumer Limited Lifetime and Seven Year Warranty. THE LIMITED LIFETIME AND SEVEN YEAR WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING TO THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER EXPRESSED, IMPLIED, OR ARISING BY OPERATION OF LAW INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow this exclusion or limitation of incidental damages so the above limitation or Exclusion may not apply to you.
GOLDEN shall not be liable for any incidental or consequential damage or loss not contained in this Warranty.
This warranty gives you specific legal rights, and you may also have other rights, which may vary from State to state. All warranty claims must be approved by Golden Technologies before any service is performed.
Warranty is valid in all 50 states, Canadian Provinces and Puerto Rico.
CONSUMER 1 YEAR AND 2 YEAR WARRANTY
Regular servicing is not necessary. Should you ever encounter a problem in the operation of your power lift and recline chair, discontinue all use of the product upon discovery of a problem. Contact the dealer from whom you purchased your chair. They will be able to resolve problems and take care of proper factory service if needed. Use the following before contacting your dealer so they can better help you. Check all electrical connections. They can become disconnected from moving the chair to clean around, or vacuuming. Check that both transformers are plugged into a working outlet.
GOLDEN, through its authorized distributor/service organization, warrants this chair to original consumer only, against defects in material or workmanship as follows:
TWO YEAR MECHANICAL WARRANTY
GOLDEN, warrants for two years to the original consumer to repair or replace at their option the Lift Mechanism,
Chair Frame and Recline Mechanism. Labor to replace these parts is subsidized for two years.
GOLDEN, shall not be responsible or obligated to pay for any cost or expense for examination of any Warranted parts nor is Golden to pay for costs for transportation, handling and packaging of the parts or Components.
ONE YEAR ELECTRICAL WARRANTY
GOLDEN, warrants for one year to the original consumer to repair or replace at their option the Motors, Control
box, Power cord, Transformers and Hand control. Labor to replace these parts is subsidized for one year.
GOLDEN, shall not be responsible or obligated to pay for any costs or expenses for examination of any Warranted parts nor is Golden to pay cost for transportation, handling and packaging of the parts or Components.
TERMS APPLICABLE TO WARRANTY
GOLDEN will, at its option, repair and/or replace the defective parts and/or components provided that the warranty
parts have not been subject to misuse, abuse or improper service by the consumer, have not been damaged in transit or handling and / or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i. e., in-home service calls solely for the purpose of educating the consumer about the product, or finding an unsatisfactory power connection, etc. Exceeding the weight capacity of the chair will void the warranty.
PR502 ..................... 700 lbs.
In the event that the product does not conform to this warranty at any time while this warranty is in effect, Golden will correct the defect in conformity with the Consumer Two Year and One Year Warranty. THE TWO YEAR AND ONE YEAR WARRANTY ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING TO MODEL 502 AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER EXPRESSED, IMPLIED, OR ARISING BY OPERATION OF LAW INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow this exclusion or limitation of incidental damages so the above limitation or exclusion may not apply to you.
GOLDEN shall not be liable for any incidental or consequential damage or loss not contained in this Warranty.
This warranty gives you specific legal rights, and you may also have other rights which may vary from State to state. All warranty claims must be approved by Golden Technologies before any service is performed.
Warranty is valid in all 50 states, the Canadian Provinces, and Puerto Rico.
Return Policy
Return Policy
- Item must have an approved RMA number and it needs to be placed on the box(es) to be accepted as a return. If there is no RMA number on the box(es), the item will be refused and returned to the sender and no refund will be provided.
- Items must be returned within 30 days of placing the order, or 21 days of receiving the order, whichever comes first.
- There are no returns after 30 days. Items sent to us after 30 days will be refused and returned to the sender.
- You must include the original packing slip or your sales receipt.
- Your returned item must be in new condition, in original boxes, unused and not damaged, and with all paperwork, parts and accessories. If package is returned in damaged condition it will be refused and returned to sender.
- Shipping and handling costs and other additional charges are non-refundable.
- The customer is responsible to pay the return shipping cost, however we are here to help make sure the return postage is as low as possible. Please request a label for a quote.
- Restocking Fees will apply (please see below) Return Postage will be deducted from the refund
Returnable products require a restocking fee and this will be determined as below:
- 10% restocking fee for all products excluding ones listed below
- 15% restocking fee for Patient Lifts, Scooters, Power Chairs, Massage Chairs, Electronic Items
- 30% restocking fee for custom built and configured products
Please note Open Box Items are non-returnable. Please let us know if there is an issue within 5 days of receiving the product for any item purchased in the Open Box Deals collection.
Non-Returnable Products Include:
- Bath and Safety Products
- PPE Products (All Masks, Wipes and Test Kits)
- Personal or Hygiene Products
- Batteries, Chargers or Electrical Components
- Used Equipment
- Lift Chairs and Recliners
- Special / Custom Orders
- Stair Lifts and Elevators
- Mattresses
- Used Vision Aids
- Replacement Parts
- Food or Edibles
