Shipping is complicated, and typically, we take measures to ensure that when a customer purchases a brand new product, they receive it in the best condition possible. Naturally, some of the products end up with slight cosmetic damage (scrapes and scratches) or dents and dings in the packaging. Any time this happens, we offer the product to our customers at an “Open Box” discount.
All open box products are in complete working condition with only minor cosmetic defects to either the product or the packaging. We guarantee this by checking each open box product to ensure it is in working order. This gives our customers the chance to purchase the same product at a deep discounted price.
If you have any questions regarding open box products, please contact our customer service team, and we’ll be happy to assist.