Golden Technologies Lift Chair Questions

What is the standard warranty for Golden lift chairs?

All Golden Lift Chairs come with a Lifetime warranty on the frame and the lift and recline mechanism—-except the PR-502.  The PR-502 has a two year warranty on the lift and recline mechanism. Golden Technologies Lift Chair Questions

What are the other warranties for Golden lift chairs?

3-year warranty on ELECTRICAL PARTS on all chairs except—-2-year warranty on the Monarch Series—-1 year warranty on the Comforter Wide and the Capri chairs.
3-year warranty on MECHANICAL LABOR on all chairs except—-2-year warranty on the Comforter Wide—-6-month warranty on the Monarch Series and the Capri chairs.
1-year warranty on ELECTRICAL LABOR on all chairs except—-6-month warranty on the Monarch Series and the Capri chairs.
Pro rated warranty (year 4 to year 7) on all chairs except the Monarch Series and Capri.

Are all of the Golden lift chairs available in all of the fabric options?

All of the Golden lift chairs are available in all of the Golden fabric options except the Monarch Series and Capri chairs.  These are available in only the fabrics listed below these chairs on the Golden line sheet.

Which fabric comes standard with each chair?

All the fabric options that are standard fabrics are listed, on the Golden line sheet, under each chair.  A “W” stands for a “Warehouse chair” and is available in inventory and can ship quickly.  A “B” stands for a “Builder chair” and while that fabric is still a standard fabric the chair will need to be built and this will extend the delivery time.  (It is always best to check with Golden Customer Service to confirm that the chair is in inventory before confirming with your customer).

How much more does it cost to have a fabric that isn’t listed as a standard fabric?

A chair without a standard fabric will make the chair a “Builder chair”.  This will extend the delivery time and is available with a cross over cutting fee.  The Velvet, Nanotex, and Valor Urethane fabrics have an additional charge of $89.  The Brisa fabric is an additional $324 for the standard sized chairs and $375 for Golden’s Comforter Wide Series chairs.

What is so special about the Brisa fabric?

Brisa is synthetic leather that is incredible soft, durable and breathable.  Once you sit in a chair with this fabric you will instantly feel the difference!!  It is stain, scratch and blemish resistant and clinically proven to be more resistant to temperature changes than vinyl and genuine leather.  It cleans easily and resists stiffening and cracking in cold weather.  This fabric is amazingly soft.

What is the straight lift option on the Golden line sheet?

The straight lift option allows the chair to lift straight up instead of lifting and tilting forward when the customer is getting out of the chair.  This helps customers that are fearful of falling when the chair goes through it normally lifting movements.  This change is easily accomplished by moving two pins in the lifting mechanism to two different holes.

What Golden lift chairs come standard with the straight lift option?

All Golden lift chairs can be changed to the straight life option except the Maxi-comfort chairs.  The chairs with this option are indicated on the large Golden line sheet.

What are the selling points of the Heat and Massage feature?

• There are 4 massage motors that cover 3 zones – 2 in the seat and 1 in the lumbar area.
• You can set the massage timers for 15 and 30 minutes.
• You can adjust the massage intensity and set the massage to focus on any of the three zones.  The wave feature allows you to move back and forth across all 3 zones and adjust how long it pauses on each zone.
• The heating feature allows a low and high heat adjustment to soothe back muscles.
• The entire display is backlit for easy use in low light.

Which chairs can I get the Heat and massage feature and how much does it cost?

This feature is available on all Golden chairs except the Shiatsu, and the Capri chairs.  This feature will make the chair a “Builder chair” and will extend the delivery time.  The Heat and Massage feature is available for an additional $139.

What are the selling features of the AutoFlex lumbar support feature?

The AutoFlex feature is perfect solution for the 2/3 of all adults that suffer from low back pain and discomfort.  This power lumbar system is designed to slowly and gently stretch the spine and the surrounding muscles in the lower back area.  The speed of the flexing movement can be adjusted to suit your comfort level and personal needs.

Which chairs can I get the AutoFlex lumbar support feature and how much does it cost?

The AutoFlex feature is only available on the Cloud chair (PR-510-MLA).  It is not available of the Cloud chair (PR-510-SME).  This feature will make the chair a “Builder” and will extend the delivery time.  The AutoFlex feature is available for an additional $139.

What do the blue coils on the Golden line sheet represent?

The blue coils next to the chairs on the Golden line sheet indicates that the chair has 49 foam filled pocket coils in the seat section of the chair.  This provides more support and comfort for the user.

Which Golden lift chairs have the footrest extension as an option?

All Golden lift chairs except the Regal, Shiatsu, Cloud, Comforter Wide, Monarch series, and Capri.  This feature will make the chair a “Builder” and is an additional $69 charge.

What is Smart Tek technology?

All Golden lift chairs come with this patented self-diagnostic system.  This feature helps to trouble shoot issues remotely and reduce service calls.  All Golden lift chairs have a green LED light on the power transformer, one the hand control and a third green LED light on the wire that plugs into the transformer.  By determining which LED light isn’t working will determine which part of the electrical system needs to be replaced.

What is the battery back up for?

All Golden lift chairs come with 9 volt battery back up system that allows the lift chair user to get from a reclined to a raised position in case of a power outage.  (This battery back up is a single use system and the battery will need to be replaced each time it is used).